Frequently Asked Questions
Everything you need to know about our treks, trips, and expeditions.
About Our FAQs
Welcome to our FAQ section, where we aim to provide clear and comprehensive answers to all your questions regarding our treks, trips, and expedition services. Whether you are planning your first adventure or are a seasoned traveler, this section will guide you through the booking process, travel logistics, safety measures, accommodations, and other essential details.
We’ve organized the information to help you plan your journey efficiently and make informed decisions, ensuring that your experience with us is smooth, enjoyable, and memorable. Scroll through to find answers to common queries or get in touch with us for any additional support.
Trekkings
We classify all our treks into four levels: Easy, Moderate, Difficult and Expert. Each person can join according to their experience and physical condition. If you’re not sure which level suits you best, we’ll help you choose the most appropriate trek.
It depends on the trek, the season and the number of days. Each route requires specific equipment. Once you book, we’ll send you a detailed packing list so you know exactly what to bring.
For some routes, yes — but not all. Moderate treks like Ali Bedni Bugyal or Brahmatal are perfect for beginners. More demanding routes, like Roopkund, require previous experience. We’ll help you choose the best option for your level.
Yes, it’s possible. At high altitude you may feel symptoms like headache, tiredness or light dizziness. That’s why we follow a slow, progressive acclimatisation plan and monitor the group every day. If you notice any discomfort, you must tell us immediately — early communication keeps everyone safe.
No problem — it happens. Your safety always comes first. If you feel unwell or unable to continue, we’ll stop, evaluate the situation and decide the safest plan together. This may involve resting, descending, or adjusting the route. You will never be left alone.
Yes. You can leave your main luggage safely stored at the guesthouse before starting the trek. You only carry what you need during the days on the mountain.
Permits, certified mountain guides, accommodation, all meals during the trek, local transport, safety checks and logistics. Each itinerary specifies all the details clearly.
Depending on the route, we stay in mountain huts, tents, or simple guesthouses. All are clean, safe and run by local families or teams we trust.
Coverage is very limited or non-existent in most areas. This is part of the beauty of trekking in the Himalayas — a chance to disconnect and be fully present.
No. Vegetarian, vegan, gluten-free or other restrictions can usually be accommodated. Just tell us in advance so we can organise everything.
Safety comes first. If conditions are unsafe, we may adjust the day’s plan, delay the start, modify the route, or in rare cases, cancel the trek. We always monitor the weather closely.
We ascend slowly, sleep at safe altitudes, and give your body time to adapt. Our itineraries include acclimatisation days when needed, and we check how everyone feels daily.
Usually no — most routes don’t allow access points to leave and rejoin. But if you feel tired, we’ll always look for alternatives like adjusting the pace or making shorter sections.
We work with certified mountain guides, follow slow acclimatisation, monitor everyone’s wellbeing and make conservative decisions. Safety is the foundation of everything we do.
Small groups mean better safety, better connection and a more intimate experience with nature. Everyone receives personal attention, and the group becomes a team.
Absolutely. Many solo travellers choose this trek. You’ll be walking as part of a guided group, so you’ll never actually be alone, and it’s a wonderful way to meet like-minded people.
Yes, you will be in a supportive environment from the moment you arrive. Many women trek with us, and our team is trained to ensure respectful, safe, and comfortable dynamics. You will never be left alone on the trail unless you request it, and every member of our staff understands the importance of creating a trustworthy and caring atmosphere.
Yes, children are welcome from 9 years old, but it depends on the route, difficulty level and altitude. We’ll discuss it together to make sure the experience is safe and suitable for them.
We set a steady pace, make regular stops and keep the team together. No one is pushed; no one is left behind. We adapt the rhythm to the group’s comfort.
We believe trekking is not only about mountains — it’s about the people who live in them. We support local guides, family-run guesthouses and long-term community relations.
We follow a strict leave-no-trace policy: no plastic bottles, no waste left behind, respect for trails, and collaboration with local teams that care for the mountains.
Journeys
Absolutely. Many participants join solo, and our small groups make it easy to connect and feel comfortable from day one.
We work with small groups, usually 8–12 people. This ensures safety, comfort and a more personal experience.
t depends on the trip, but in general almost everything is included: accommodation, activities, guiding and local transport.
The only things not included are flights, visa, travel insurance, optional activities, equipment rental and tips. Each trip page specifies all details clearly.
Yes. Travel insurance is mandatory, and it must cover medical assistance. Once you book, we’ll explain what type of insurance you need.
Yes, especially when traveling with a local team who knows the culture, routes and logistics. We prioritise safety and create itineraries designed for a smooth and enjoyable experience.
Yes, a visa is mandatory for both India and Nepal. The application process is slightly different for each country, but don’t worry: we’ll explain everything during the pre-trip meetings and guide you step by step. If needed, we’ll also connect you with our partner agency who can manage the visa for you.
Flights are not included, but we’ll guide you through everything: best routes, recommended airlines and ideal arrival/departure times. We’ll discuss all details during the pre-trip meetings, and if you prefer, we can connect you with our partner agency to book the flights for you.
Each journey has its own cancellation policy. When you register, we’ll send you the specific terms for the trip you’ve chosen so you know exactly how cancellations and refunds work.
Not at all. Our journeys are open to everyone, from beginners to experienced practitioners. Everything is adapted so you feel comfortable.
No. Vegetarian, vegan, gluten-free or other restrictions can usually be accommodated. Just tell us in advance so we can organise everything.
There are no mandatory vaccines to enter India or Nepal (except special situations or health alerts). However, some vaccines are recommended depending on your medical history. We’ll talk about this during the pre-trip meetings so you can decide what’s best for you with your doctor.
Yes, children are welcome from 9 years old, but it depends on the type of trip. For cultural journeys or Yoga/Ayurveda experiences, joining with kids is usually very easy. For treks, it depends on the route, difficulty level and altitude. We’ll discuss it together to make sure the experience is safe and suitable for them.
Of course. If you’re already in India, you can join the group directly at the meeting point. We’ll coordinate everything with you so it’s smooth and easy.
Yes, many participants choose to extend their stay. You’re free to arrive earlier or stay longer, just let us know and we’ll help you organize the logistics if needed.
Tap water isn’t safe to drink. We always use filtered water, purification tablets or boiled water during the trip. You can easily refill your bottle safely every day.
Yes, we strongly recommend carrying cash. The best option is to exchange money once you arrive in India (but not at the airport). We’ll suggest safe and reliable exchange places with good rates.
You can use credit cards in cities, cafés, hotels and shops, but not in the mountains or smaller villages.
You can also withdraw money from ATMs in places like Rishikesh, but keep in mind the bank fees. Using international travel cards is usually the most convenient option.
There’s no specific age limit. We welcome anyone with the right mindset and physical preparation for the itinerary. So far, our participants have ranged from 25 to 80 years old, and all of them had an amazing experience.
Yes. If you’re interested, send us an email with your preferred dates, the number of people, and your idea of the destination. We’ll organise a fully tailor-made trip based on your needs and preferences.
Absolutely. Getting data the first day can feel stressful, so we help you set up a SIM card or show you the best options for staying connected.
Booking & Payment
Your spot is confirmed once we receive the initial deposit. After that, you’ll get a confirmation email with all the next steps.
The deposit amount depends on the trip. We’ll inform you before booking, and it will be clearly stated in the registration form.
We accept bank transfer and, in some cases, UPI or Wise for international transfers. All options will be listed in your registration email.
Refunds depend on the cancellation policy of each specific trip. When you register, you’ll receive the exact terms so you know how cancellations and refunds work.
For some trips, yes. If you need a split payment plan, let us know, we’ll do our best to accommodate it depending on the destination and dates.
Yes, you can usually choose between EUR or INR. We’ll confirm the exact amount and currency before the payment.
Prices are fixed once you book, so early booking guarantees your spot and your rate.
No. Tips for guides, drivers or porters are not included. The amount is always your choice and depends on how satisfied you are with the service.
